Your privacy is a core commitment at BK8SG, not an afterthought. This Policy explains in plain terms exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a player on our platform.
BK8SG ("Company", "Platform", "we", "us", "our") operates the online casino and sports betting platform accessible at https://bk8sg.cam. As part of our operations, we collect and process personal data belonging to our registered users ("User", "Player", "you") and visitors to our Platform.
This Privacy Policy ("Policy") describes our practices with respect to the collection, use, storage, disclosure, and protection of your personal data. It applies to all interactions with BK8SG, including account registration, deposits, gameplay, withdrawals, customer support communications, and browsing of the Platform.
This Policy should be read alongside our Terms & Conditions, which govern the overall use of the BK8SG Platform. In the event of any conflict between this Policy and any other document, this Policy shall prevail with respect to privacy and data protection matters.
BK8SG is committed to handling your personal data with transparency, integrity, and respect — consistent with internationally recognised data protection principles applicable under our operating jurisdiction.
Our Core Commitment: BK8SG does not sell your personal data to third parties for marketing or commercial purposes. Your data is used only for the purposes described in this Policy.
For the purposes of this Policy, the following terms carry the meanings set out below:
BK8SG collects only the Personal Data that is necessary for the legitimate operation of our Platform and the delivery of services to you. The categories of Personal Data we collect are described in the table below.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / passport number | Registration and KYC verification |
| Contact Data | Email address, phone number, residential address (city, postcode) | Registration and account updates |
| Financial Data | Payment method details, transaction records in MYR, deposit and withdrawal history | Deposits, withdrawals, and payment processing |
| KYC Documents | Copies of government-issued ID, proof of address, proof of payment method ownership | Identity verification upon request |
| Gaming Data | Game history, bet amounts, wager records, session duration, bonus activity | Ongoing during platform use |
| Technical Data | IP address, browser type, device identifiers, operating system, referring URL | Each platform session |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When you contact support |
| Preference Data | Preferred language, communication preferences, responsible gaming settings | Account setup and updates |
BK8SG does not collect sensitive data categories such as racial or ethnic origin, religious beliefs, political opinions, genetic data, or biometric data for identification purposes, except where specifically required for regulatory compliance under our operating licence.
BK8SG collects your Personal Data through the following means:
BK8SG processes your Personal Data for the following specific purposes:
BK8SG processes your Personal Data on the following legal bases:
BK8SG does not sell, rent, or trade your Personal Data to any third party for commercial purposes. We may share your data in the following limited circumstances:
No Sale of Data: BK8SG strictly prohibits the sale or commercial transfer of personally identifiable user data to marketing aggregators, data brokers, or any other third party for advertising targeting purposes.
BK8SG operates under international online gaming licensing and maintains server infrastructure and service partnerships in multiple countries. As a result, your Personal Data may be transferred to, stored in, or processed in jurisdictions outside Malaysia.
Where such transfers occur, BK8SG ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy. These safeguards include contractual data protection clauses incorporated into our agreements with all Data Processors.
By creating an Account and using the Platform, you acknowledge and consent to the international transfer of your Personal Data as described in this section.
BK8SG retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations.
Specifically:
When Personal Data is no longer required, BK8SG will securely delete or anonymise it in a manner that prevents recovery or reconstruction.
BK8SG uses cookies and similar technologies to operate and improve the Platform. Cookies are small text files stored on your device by your browser. We use the following categories of cookies:
Non-essential cookies (performance, functional, and analytics) are only set following your consent, which may be managed through the cookie preferences interface on the Platform. You may also disable cookies through your browser settings; however, doing so may affect Platform functionality.
BK8SG implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
Notwithstanding the above, no method of electronic transmission or storage is completely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying us immediately if you suspect any unauthorised access to your Account.
Subject to applicable law and the conditions of our operating licence, you have the following rights with respect to your Personal Data held by BK8SG. To exercise any of the rights below, please contact us at [email protected] (plain text only — not a hyperlink).
BK8SG will respond to data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days with prior notice.
Please note: Certain data must be retained regardless of an erasure request where legal or regulatory obligations apply — for example, KYC records and financial transaction data subject to anti-money laundering retention requirements.
The BK8SG Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect Personal Data from any person under the age of 21, and we do not knowingly allow anyone under 21 to register or participate in real-money gaming activities on the Platform.
Age verification is conducted during the KYC process. Where we discover that Personal Data has been submitted by or on behalf of an individual under 21 years of age, we will immediately suspend the associated Account, void any wagers or winnings, and securely delete the data collected, subject only to any overriding legal obligations to retain records of the attempted registration.
If you believe that a minor may have accessed the Platform using your details or otherwise, please notify us immediately at [email protected].
The BK8SG Platform may contain references to or integrations with third-party payment services (such as GrabPay, Touch 'n Go eWallet, Boost, DuitNow, FPX via Maybank, CIMB, or other Malaysian banking channels). These third-party services operate under their own privacy policies, which are independent of this Policy.
BK8SG is not responsible for the privacy practices, data handling, or content of any third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of BK8SG.
BK8SG reserves the right to update, amend, or replace this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or through an in-platform notification.
Your continued use of the BK8SG Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this Policy periodically to stay informed of how your data is being handled.
The most current version of this Policy is always the version published at https://bk8sg.cam/privacy-policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your Personal Data by BK8SG, please contact us through the following channels:
Our support and data team operates 24 hours a day, 7 days a week to assist Malaysian players across Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, Johor Bahru, and beyond. We aim to acknowledge all data-related queries within 24 hours and resolve them within 30 days.
These are the key data rights you can exercise at any time by contacting our support team.
Request a copy of all Personal Data we hold about you, including how it is stored and used, at any time by contacting our support team.
If any of your data is inaccurate or outdated, you can request a correction at any time through your Account settings or by contacting support.
Request deletion of your Personal Data where it is no longer required, subject to overriding legal retention obligations under our operating licence.
Receive a structured, portable copy of Personal Data you provided to BK8SG where processing is based on consent or a contract.
Object to processing based on legitimate interests — including direct marketing communications — at any time and without needing to provide a reason.
Where we rely on your consent — for example, for marketing emails — you can withdraw it at any time through your Account preferences or by contacting support.